Protecting consumer privacy is of paramount importance to us. Our Online Privacy Statement is available to inform you about how we collect and use personal information so that you can make informed choices about how your own information is collected and used.
This Online Privacy Statement reflects National Money Helpline Ltd policies covering personal information collected at this website on or after the effective date it was provided by you.
Use of Information
We use consumer information every day to ensure fast and accurate processing of thousands of money transfers. In addition, National Money Helpline Ltd strives to better serve our customers on occasions where appropriate by offering goods and services that we believe fit their needs and interests.
When identifying an opportunity, National Money Helpline Ltd may use consumer information it has collected in an effort to identify consumers who may be interested in that opportunity. Consumers rely on National Money Helpline Ltd for safe and reliable service. The relationships we have developed through the years, both with clients, creditors and suppliers have been based on mutual trust. Each day we, our employees and agents strive to reinforce our commitment to our clients and consumers.
Fundamental to that commitment is ensuring that we abide by a set of privacy policies, which are outlined below. These policies guide us in the collection and use of information as well as employee responsibilities in protecting your privacy. We use personal information about consumers only in a manner consistent with these policies.
Collection of Information
National Money Helpline Ltd collects personal information in order to offer or provide goods and services to our clients. We may obtain this information from a variety of sources:
- Directly from customer applications, questionnaires and other materials submitted to us by clients;
- From transactions in which National Money Helpline Ltd and consumers are involved;
- From activity on our web sites; and
- From a variety of third-party sources, such as our business introducers, government repositories, consumer reporting agencies and other financial institutions.
Disclosure of Information
National Money Helpline Ltd does not disclose client information to third parties without first giving clients an opportunity to opt-out of certain kinds of disclosures. There are some disclosures to third parties that are not subject to the opt-out, such as disclosures necessary to effect, administer or enforce a transaction requested by you, to companies that perform services for us or to prevent fraud.
National Money Helpline Ltd may disclose information about former clients to third parties and companies with which National Money Helpline Ltd is affiliated, as well as unaffiliated third parties. Those disclosures may consist of the following:
- Financial background information describing a client’s financial status;
- Identification information, such as name and address data;
- Transaction information, such as account activity, debit activity or credit activity; and
- Other information relating to financial matters.
Recipients of Information
National Money Helpline Ltd may disclose consumer information to companies affiliated with National Money Helpline Ltd and to companies or other parties not affiliated with National Money Helpline Ltd (subject to consumers’ opt-out rights). These recipients include:
- Financial institutions, such as banks, credit card companies and brokerage houses;
- Companies that process transactions or provide other services for us;
- Government agencies;
- In addition, under United Kingdom law National Money Helpline Ltd is permitted to disclose customer information to certain recipients, like credit reporting.
We Are Committed to Protecting the Confidentiality of Personal Consumer Information
National Money Helpline Ltd limits access to personal information to those employees of National Money Helpline Ltd and its affiliates who need it to fulfil their business responsibilities. Employees must adhere to National Money Helpline Ltd privacy policies. Employees violating these policies may be subject to disciplinary action, up to and including dismissal. Vendors and other outside contractors we engage are subject to our contractual requirements to ensure that sensitive personal information is safeguarded.
We Use Appropriate Security Safeguards
National Money Helpline Ltd treats security as a priority. We employ appropriate measures to protect consumer information against unauthorized access, disclosure, alteration or destruction. These may include, among others, encryption, physical access security and other appropriate technologies. National Money Helpline Ltd continually reviews and enhances its security systems, as necessary.
We maintain procedures to assure the quality of information we collect and, where applicable, we will inform clients about how they can access their personal information and, if necessary, make corrections.
National Money Helpline Ltd employs appropriate measures to assure the quality of information we collect directly from consumers. Where National Money Helpline Ltd collects information directly from consumers or sources other than our business introducers, we permit them, if possible, to dispute or correct any erroneous or out of date personally identifiable information. Of course, this correction would not be possible if the information is proprietary to one of our business introducers, reflects historical transaction information or if correction would violate the privacy or legal rights of a third party. Where applicable, we abide by laws related to such information. You can correct factual errors in your personally identifiable information by sending us a written request that demonstrates error. We reserve the right to independently verify claims made. To protect your privacy and security, we also will take reasonable steps to verify your identity before making corrections. We reserve the right to levy a service charge for providing you any information in connection with your request.
Website May be Linked to Other Websites
National Money Helpline Ltd may create links to third party websites. National Money Helpline Ltd is not responsible for the content or privacy practices employed by websites that are linked from our website.
Opt Out Right
National Money Helpline Ltd may disclose consumer information to third parties as described earlier in this notice. You have the right to opt-out of (direct us not to make) these disclosures when the consumer information is about you, though there are some disclosures to third parties that are not subject to the opt-out, as we have set above When you use this service, you will be asked whether you wish to opt out. If you wish to opt out, simply check the appropriate box and submit your choice.
If you have any questions or indeed comments about our Online Privacy Statement, or for some reason believe we have not adhered to our statement, please contact:
E-mail National Money Helpline Ltd Data Protection Officer: enquiries@nationalmoneyhelpline.co.uk
National Money Helpline Ltd reserves the right to amend or modify this statement from time to time. We urge you to review this statement whenever you visit in order to obtain the most current statement. You may change your choices at any time.